Important note : If you don’t have access to TOP or Tapps (for Airbus Commercial flows only), please follow the below procedure as a backup solution to create a Transport Request (TR).
To check TOP FAQ : Click here
To check TAPPs FAQ : Click here
Steps | Details |
|---|---|
1) Template Preparation | Please download the template available at the bottom of this page to prepare your transport request details in the correct format. Note : If the TR has more than 20 ship units, please request access to TOP/SCI to create your TR. TR Creation Training : Select "Transport Management" and "Create a TR" |
*Support needed ?* | You can contact one of our operator by creating a support ticket or by calling our DHL Control Tower. |
2) Template Submission | As soon as the temlplate is filled, you can go in the "Submit a ticket" section to submit your request. For this, please select "I need assistance with my Transport Request" form and select the "I need to create a TR" in the category field. |
3) Submission Confirmation | When submitted, you will receive an email confirmation from The Help Desk : your request has been received and is under progress. |
4) Request Follow Up | You can follow up your request by log into the Help Desk. Option 1: Create a password after receiving the automatic Freshdesk email (it might be in your spam folder). Option 2: Create a password by clicking on “Forgot Password” during your first login. |
5) Request Completed | When completed, you will receive an email confirmation from the system. You will be able to find your TR reference in your ticket. |
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