| Questions | Answers |
|---|---|
| What is TOP (Transport Orchestration Portal) ? | TOP (Transport Orchestration Portal) is the main portal to create and manage all of your Transport Requests. You can also upload all documentation linked to them. |
| What can I do in TOP ? | In TOP, you are able to : -Create Transport Requests -Upload transport documents -Download transport documentations (TR labels & POD). |
| How should I request access to TOP ? | You need to created a Freshdesk ticket : Go on home page > submit a ticket > I need IT support. Then select categories as : 1. I need to create a new User access > TOP (Transport Order Portal) Access can be requested for you or on behalf of someone else. In case you are requesting it on behalf of someone, please add the contact email & company name in the description of the ticket. |
| What is the link of TOP ? | Click here to access |
| Where can I find the training of TOP ? | Please download the file available at the end of this page to access the TOP training. |
| How can I create a Transport Request in TOP ? | Click on "Create Order" on the top right button of the page in TOP. |
| How can I create a draft for a future Transport Request creation in TOP ? | First, create a new Transport Request ("New Order" in TOP), fill in some informations and then click on the top right of the page : "Save Draft" to save your TR draft. |
| How can I created a new Transport Request (TR) with the same infos than a previous Transport Request created (copy a TR) in TOP ? | You can use the "Copy Order" option in TOP. Enter in the TR you want to copy (click on it) and click on the top right button of the page "Copy Order". |
| Where can I download the documentation linked to my TR in TOP ? | In TOP, you can do one of the two following actions : 1. Click on the document Icon at the right of each TR in your order listing overview. You will be able to quickly download the TR label and download the POD document. 2. Click on the TR (Order), click on the 3 dots « ⋮ » at the right of the "Copy Order" button. You will be able to download TR labels and POD document. For further documentation, please log on to Celaton. Click here to open Celaton FAQ |
| Where can I upload my TR documentation in TOP ? | In TOP, click on the TR, click on the 3 dots « ⋮ » at the right button of the "Copy Order" button, click on "Upload Documents". Examples : Hazardous Documentation / Commercial Invoice / Shipping label report / etc. |
| How to download a DHL Express label for my Transport Request in TOP ? | The DHL Express Label is not available in TOP. It is automatically sent by email to the Transport Request Creator.
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