[V] DHL - Celaton FAQ

Created by Maache Baptiste, Modified on Thu, 22 May, 2025 at 5:20 PM by Maache Baptiste


QuestionsAnswers
What is Celaton ?
Celaton is a document management system. This tool allow you to upload and see all available documentation linked to one or several transport references. Celaton is used only with OTM related process.

What can I do in Celaton ?
In Celaton, you are able to :

-See all documentation linked to a reference
-Upload transport documents linked to a reference
-Download transport documentations.

How should I request access to Celaton ?
You need to created a Freshdesk ticket :
Go on home page > submit a ticket > I need IT support.
Then select categories as : 1. I need to create a new User access > Celaton.

Access can be requested for you or on behalf of someone else. In case you are requesting it on behalf of someone, please add the contact email & company name in the description of the ticket.

What is the link of Celaton ?
Click here to access

What is the link of the video training of Celaton ?
Click here to access

How can I view all documentation linked to my TR in Celaton?
Log into Celaton DMS. Go in the left ribbon of the page, click on "Documents" and then "Compliance".

In "Process" field :
1. Select "DMS OTM" to look for Shipment (SHP) documentation.
2. Select "DMS TR" to look for Transport Request (TR) documentation.

In "Search" field : Enter your TR or SHP reference.

Click on "VIEW".

Click here to see details in video

*Upload in Celaton Tool*
 How can I upload all documentation linked to my TR in Celaton ?

Log into Celaton DMS. Go in the left ribbon of the page, click on "Documents" and then "Compliance".

In "Process" field :
1. Select "DMS OTM" to look for Shipment (SHP) documentation.
2. Select "DMS TR" to look for Transport Request (TR) documentation.

In "Search" field : Enter your TR or SHP reference.

Click on "UPLOAD".

Click here to see details in video

You can also upload your files directly in TOP.


Click here to access TOP FAQ


*Send by email*
 How can I send my files by email to update the documentation linked to my TR in Celaton?

You can send documents by email to update your TR.
You will need to follow golden rules to make sure we are receiving your file correctly. Please see below rules for all types of documentations.

Golden Rules

1) I want to send one single file :

Email recipient = dhlairbus.compliance@instream.ai
Object of the email OR Name of the file = Enter the naming convention
Attachement = attach one single file.

2) I want to send several files :

Email recipient = dhlairbus.compliance@instream.ai
Object of the email = Free text (you are free to write what you want).
Name of each files = Enter the naming convention (change the naming convention of other files in case of different types of files provided).
Attachement = attach several files.

*Send by email*
 How can I send my Hazardous documentation by email to update my TR documentations in Celaton ?

Naming Convention to follow :
Add "_HAZ" to your reference to have the correct naming name to provide Hazardous documents.

TR Example : ADS_FR_SAS_23102700097
Correct Naming to be used : ADS_FR_SAS_23102700097_HAZ

 Follow Golden Rules

*Send by email*
 How can I send my Commercial Invoice by email to update my TR documentations in Celaton ?

Naming Convention to follow :
Add "_CIN" to your reference to have the correct naming name to provide Commercial Invoice document.

TR Example : ADS_FR_SAS_23102700097
Correct Naming to be used : ADS_FR_SAS_23102700097_HAZ

Follow Golden Rules

*Send by email*
 How can I send my Customs documents by email to update my TR documentations in Celaton ?

Naming Convention to follow :
Add "_CDO" to your reference to have the correct naming name to provide general Customs documents.

Add "_DUA" to your reference to have the correct naming name to provide Customs DUA documents.

Add "_DAE" to your reference to have the correct naming name to provide Customs DAE documents.

TR Example : ADS_FR_SAS_23102700097
Correct Naming to be used : ADS_FR_SAS_23102700097_CDO

Follow Golden Rules

*Send by email*
 How can I send my Clear IT decl. (only road/ART) documents by email to update my TR documentations in Celaton ?

Naming Convention to follow :
Add "_CLE" to your reference to have the correct naming name to provide Clear IT documents.

TR Example : ADS_FR_SAS_23102700097
Correct Naming to be used : ADS_FR_SAS_23102700097_CLE

Follow Golden Rules

*Send by email*
 How can I send my Packing list documents by email to update my TR documentations in Celaton ?

Naming Convention to follow :
Add "_PACK" to your reference to have the correct naming name to provide packing list files.

TR Example : ADS_FR_SAS_23102700097
Correct Naming to be used : ADS_FR_SAS_23102700097_PACK

Follow Golden Rules

*Send by email*
 How can I send other documents by email to update my TR documentations in Celaton ?

Naming Convention to follow :
Add "_OTH" to your reference to have the correct naming name to provide other document.

TR Example : ADS_FR_SAS_23102700097
Correct Naming to be used : ADS_FR_SAS_23102700097_OTH

Follow Golden Rules

*Send by email*
 How can I send my authorisation email for Airbus Atlantic by email to update my TR documentations in Celaton ?

Naming Convention to follow :
Add "_AAE" to your reference to have the correct naming name to provide your authorisation email for Airbus Atlantic.

TR Example : ADS_FR_SAS_23102700097
Correct Naming to be used : ADS_FR_SAS_23102700097_AAE

Follow Golden Rules

*Send by email*
 How can I send my POD document by email to update my TR documentations in Celaton ?

Naming Convention to follow :
Add "_POD" to your reference to have the correct naming name to provide POD document.

TR Example : ADS_FR_SAS_23102700097
Correct Naming to be used : ADS_FR_SAS_23102700097_POD

Follow Golden Rules



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