| Questions | Answers |
|---|---|
| How can I contact DHL for any IT support topics ? | For IT related topics : You need to open a ticket by selecting : Freshdesk Form : "I need IT support" Category : Select the category needed. For any other support requests, please write an email to the following contacts : For ADS : ads_llp_it_Support@dhl.com For AC : llp.tools.support@dhl.com |
| Where can I request access to TOP ? | To request a TOP account and receive the training materials, fill in the following Freshdesk form : "I need IT support" > 1. I need a new user access > TOP. |
| Where can I request a Creation/Update of an Airbus location ? | To request a Creation/Update of a location for TOP/Tapps, please open a ticket under the Freshdesk form: "I have a location request : Creation / Update / Deactivation." |
| I don't find my address / location in the "Origin location" field of TOP, how can I request support ? |
Click on "Submit a ticket" and select the form "I have an IT request". Please fill in the form with the required information and select: ➜ Categories: "5. I am raising an incident : a functionnality is unavailable" ➜ System: "TOP (Transport Order Portal)" ➜ Subcategory: "I cannot find my address to create my transport request" |
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